Support & Resources

Help Center

Find answers to frequently asked questions and get support.

Getting Started

Navigate to the dashboard, click 'Add New Pattern Watcher', select your exchange, trading pair, timeframe, and pattern. Click 'Start Pattern Watcher' to begin 24/7 monitoring.

Free: Binance (Spot & Futures). Basic: Binance, Bybit. Pro & Enterprise: Binance, Bybit, KuCoin, MEXC. All exchanges support both spot and futures markets.

No. ChartScout monitors public market data only - no API keys or exchange connections required. Your funds stay completely secure.

Patterns

Confidence score shows how well the pattern matches technical analysis criteria. Higher scores indicate cleaner, more textbook formations. Use this to prioritize which setups to focus on.

Free: 5 watchers, Basic: 50 watchers, Pro: 150 watchers, Enterprise: 350 watchers. Each watcher monitors one combination of pair + timeframe + pattern + exchange.

Free: 3 bullish patterns. Basic: 7 core patterns (triangles, wedges, channels). Pro: All Basic + early access to new patterns. Enterprise: Everything + priority access to experimental patterns.

We detect patterns using established technical analysis rules. When a pattern forms correctly, we notify you instantly. However, patterns are tools, not guarantees - even perfect patterns have 60-75% historical success rates.

Notifications

Alerts arrive within seconds of pattern detection via platform notifications (all tiers), Discord (Basic+), or email (Pro+).

Yes! Configure each watcher independently with your preferred exchange, pair, timeframe, and pattern. Set up as many or as few watchers as you need within your plan limit.

Pro and Enterprise users get instant AI analysis for every detection - including what formed, why it matters, key levels to watch, and potential breakout scenarios.

Billing

Better - our Free tier is yours forever! 5 pattern watchers, no time limits, no credit card required. Upgrade anytime for more watchers and faster timeframes.

Yes! Upgrading charges the prorated difference immediately. Downgrading takes effect at your next billing cycle.

Yes, cancel anytime from Settings & Billing. You'll retain access to your plan features until the end of your current billing period.

Technical

Lower timeframes detect 10-20x more patterns. A 1-minute chart shows significantly more opportunities than a 1-hour chart. Higher tiers unlock faster timeframes for day traders and scalpers.

Still Need Help?

Can't find what you're looking for? Our support team is here to help.

Average response time

Under 2 hours

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