Privacy policy.

We collect various types of information in connection with the services we provide:

Personal Information:

• Name and surname
• Email address (through your authentication provider)
• Trading preferences and watchlist data

Authentication:

• Authentication is handled through our dedicated identity provider
• We support login through Google and Discord accounts
• Authentication data is stored securely on our own infrastructure

Usage Data:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our platform
• Trading patterns and interaction data

Cookies and Tracking: We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.

We use the collected information for the following purposes:

Service Delivery:

• Provide and maintain our trading platform
• Process transactions and manage your account
• Send pattern detection alerts and notifications
• Customize your trading experience

Communication:

• Send important updates about your account
• Respond to your inquiries and support requests
• Share marketing communications (with your consent)

Analytics and Improvement:

• Analyze platform usage to improve our services
• Develop new features and functionality
• Conduct research and statistical analysis
• Ensure platform security and prevent fraud

We implement robust security measures to protect your information:

Encryption:

• All data transmitted is encrypted using SSL/TLS
• Sensitive data is encrypted at rest using AES-256
• End-to-end encryption for critical communications

Access Controls:

• Multi-factor authentication (2FA) available
• Role-based access control for internal systems
• Regular security audits and penetration testing

Compliance:

• GDPR compliant for EU users
• Regular security assessments and monitoring

Data Retention: We retain your personal information only as long as necessary to provide our services and comply with legal obligations.

We may share your information in the following circumstances:

Service Providers: We work with trusted third-party providers who help us operate our platform:

• Payment processor (Stripe)
• Authentication services (dedicated identity provider)
• Privately managed infrastructure
• Object storage (Amazon S3) for detection images
• Email delivery (Resend)
• Analytics platforms (Google Analytics, Microsoft Clarity)

Legal Requirements: We may disclose information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or security issues
• Respond to government requests

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent: We may share information with your explicit permission for specific purposes not covered above.

You have the following rights regarding your personal information:

Access and Portability:

• Request a copy of your personal data
• Download your data in a portable format
• Review what information we hold about you

Correction and Updates:

• Update your account information at any time
• Request correction of inaccurate data
• Keep your profile information current

Deletion:

• Request deletion of your account and data
• Right to be forgotten (where applicable)
• Data will be deleted within 30 days of request

Opt-Out Rights:

• Unsubscribe from marketing emails
• Disable non-essential cookies
• Opt out of data sharing with third parties

International Users: EU users have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.

We use cookies to enhance your experience on our platform:

Essential Cookies: Required for basic platform functionality:

• Authentication and session management
• Security features
• Load balancing

Analytics Cookies: Help us understand how you use our platform:

• Google Analytics (with Consent Mode v2 for EEA users)
• Microsoft Clarity (behavioral analytics)

Managing Cookies: You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

Google Consent Mode v2: For users in the European Economic Area (EEA), we implement Google Consent Mode v2. This allows us to adjust the behavior of Google tags based on your consent status for advertising and analytics purposes. By using our platform, you acknowledge and agree to the use of Google Consent Mode v2.

For users located in the European Economic Area (EEA), our processing of your personal data is based on the following legal grounds:

Consent: We process certain personal data based on your explicit consent, especially for non-essential cookies and marketing communications. You have the right to withdraw your consent at any time by managing your cookie preferences.

Legitimate Interests: We process personal data when it is necessary for our legitimate interests, provided that these interests do not override your fundamental rights and freedoms. This includes:

• Improving and optimizing our services
• Ensuring the security of our platform
• Preventing fraud and abuse
• Conducting analytics (with appropriate consent controls)

Contractual Necessity: We process personal data when it is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract. This applies to data processed for providing our core trading platform services.

Legal Obligation: We process personal data when we are subject to a legal obligation, such as complying with tax laws, financial regulations, or responding to lawful requests from public authorities.

We offer multiple notification channels to alert you about pattern detections and important updates:

Discord Direct Messages:

• Available on plans that include Discord alerts
• Requires connecting your Discord account to receive DMs
• We access your Discord user ID to send direct messages
• You can disconnect Discord at any time from your settings

Email Notifications:

• Sent via our email delivery partner Resend
• Uses your registered email address
• You can opt out of non-essential emails at any time
• Transaction and security emails may still be sent as required

Telegram Notifications:

• Requires linking your Telegram account

• We store your Telegram chat ID to deliver notifications

• Messages are sent through official Telegram Bot API

• You can unlink your Telegram account at any time

• You can opt out and remove your number from settings

Data Handling:

• Notification preferences are stored in your account settings
• Message content may be logged for troubleshooting purposes
• We do not share your contact information with third parties
• All notification channels can be enabled/disabled independently

Our platform integrates with various third-party services:

Cryptocurrency Exchanges:

• Binance, Bybit, Kucoin, Mexc, and Hyperliquid
• We access public market data only
• We never store exchange API keys
• No personal trading data is shared with exchanges

Infrastructure & Storage:

• Our platform runs on privately managed infrastructure
• Production live detection images are stored in Amazon S3
• All other data is stored on our own infrastructure

Authentication Services:

• Dedicated identity provider for access management
• Supports login through Google and Discord accounts
• All authentication data is stored on our own infrastructure

Payment Processor:

• Stripe for payment processing
• They have their own privacy policies
• We don't store credit card information or payment details

Notification Delivery Services:

• Discord API for direct message notifications
• Resend for email delivery
• Telegram Bot API for Telegram notifications
• Each service has their own privacy policies

Analytics Tools:

• Google Analytics for usage tracking (with Consent Mode v2 for EEA users)
• Microsoft Clarity for behavioral analytics (heatmaps, session recordings)
• These services may collect additional data based on your consent

Important: We are not responsible for the privacy practices of third-party services. Please review their privacy policies independently.

Our platform is not intended for users under 18 years of age:

• We do not knowingly collect information from children
• If we discover we have collected data from a child, we will delete it immediately
• Parents or guardians can contact us to request deletion of their child's information
• Trading and financial services require users to be 18 or older

If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@chartscout.io.

We may update this Privacy Policy from time to time:

Notification of Changes:

• We will notify you of significant changes via email
• Updates will be posted on this page with a new "Last Updated" date
• Continued use of the platform constitutes acceptance of changes

Material Changes: For substantial changes affecting your rights, we will:

• Provide prominent notice on our platform
• Request explicit consent where required
• Give you the option to review and accept changes

Review Regularly: We encourage you to review this policy periodically to stay informed about how we protect your information.